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    7. Polycom Trio 8500, 8800 manual

      A. General information
      • 1. Introduction
      • 2. Used symbols
      • 3. Notes
      B. Set-Up
      • 1. Requirements
      • 1. Adding an extension on the administration portal
      C. Operation
      D. Where can you find help with your telephone system?

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      Welcome!

      We are pleased to introduce the Polycom Trio 8500 and 8800 conference telephones.

      This manual helps you to optimize the usage of these telephones in combination with the PBX. Please use this manual at initial operation. Some features differ from the features described in the manufacturer's documentation.

      Subject to alterations

      Version 1 / 05.2018 (en)

      TypeIcon/CharacterDescription

      NOTE

       

      CAUTION

       

      WARNING

      NOTE: Information that is useful but not critical to the reader.

       

      CAUTION: Tells the reader to proceed with caution.

       

      WARNING: Stronger than CAUTION; means "don't do this"

      or that this step could be irreversible, e.g., result in permanent

      data loss.

      TIP

      Useful tips that provide additional information.

      Procedure

      1.

      2.

      3.

      Procedures are numbered steps to perform an action, where the order of the steps is relevant.

      Result of

      procedure/action

      ⇒Indicates the result of an action//procedure.
      Lists

      •

      •

      Used for listings and items where the order of steps is irrelevant.

      Please note that video conferences will not be supported.

      Please note that SRTP/TLS as well as uaCSTA are currently not available.

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      All telephones you receive are preconfigured and connected to the telephone system.

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      Where can you get help?

      You can use various sources for help concerning your issues. Please use them in the order suggested here:

      voip-centrex.dfn.de

      On voip-centrex.dfn.de you will find an overview of all documentation, downloads and portals as well as help pages and further information.

      https://portal.voip-centrex.dfn.de                      

      The home page of the service site contains various links to manuals, brief instructions, software downloads and templates. Please read these manuals thoroughly. They help you get the most out of your telephone system.

      Support hotline for existing customers

      Incident report for DFN customers:

       

      Telephone

      ‌0800 2255742 3269

      ‌International

      ‌+49 6196 8025 2601

      Via fax

      0800 2255742 3999

      Via email

      stoerungsmeldung(at)sprache.dfn(dot)de 

       

       

      Important information for the Service Desk

       

      1. Customer name: ‌

      DFN Verein (Contractual partner of the DFN Verein)‌

      2. Telephone number: 

      Area code with head number

      3. Example error scenario: 

      Date, time, source number, destination number

      Optional with VoIP:

      - additionally send trace to service desk
      - NFON PBX number K.. (for VoIP Centrex)

       

      Support hotline for test customers

      As a test customer, the detailed information is available under https://voip-centrex.dfn.de/index.php?id=26621.

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