4.1. Answering calls
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Using this Spectralink IP telephone with your telephone system merely requires a sound broadband connection.
The base is solely operated with Power over Ethernet (PoE). That means if your Ethernet connection does not support PoE, you also need a PoE power supply for your base.
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All telephones sent to you are preconfigured and connected to the telephone system. If you prefer to configure the devices yourself, please refer to the administration portal manual.
Register handsets to the base:
This is done via the menu on your KIRK handset.
1.) Press “Menu” on your handset display.
2.) Then select menu item “Settings”.
3.) Next, select “Advanced...”.
4.) Now, select “Access”.
5.) Now, register your KIRK handset to the base using “Set up access”. Now, it scans for existing bases.
6.) Please select the respective base.
7.) Lastly, simply enter the required access code. It is: “9876“. (Depending on the Firware-version, the boxes ACD-data and user are required. In this case, please fill out both boxes with “9876”.)
Your KIRK handset is now registered to the base.
To cancel the registration of your handset to the base, you have to enter your password. The password for cancelling a registration is: “0000”.
To completely cancel the registration of the handset to the base, you also need to delete the device on the administration portal.
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1.) Press down on the battery cover on the back of the device and slide downward.
2.) Remove the battery cover.
3.) Insert the rechargeable battery so that the markings on the battery are visible.
4.) Slide the battery cover back into the locking position (until you hear it click).
The nameplate and CE logo for the end device are located inside the battery compartment.
• Press the left display key to turn the handset on.
• To turn the handset off, press and hold the left display key until the prompt Turn off? appears in the display. Confirm with Yes.
To adjust the volume, press the key on the top right on the side of the handset.
• To lock the keypad, press Menu, then 
.
• To unlock the keypad, press Unlock, then .
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The preset speed dials are assigned to various handset keys. These cannot be changed.
Call forwarding:
Press the Answer key, then R.
Call list:
Press the left side of the navigation key, to access the call lists.
Missed call:
Press the right side of the navigation key.
Find name:
Press the top or bottom of the navigation key.
Exit menu:
Press R.
Saving a telephone number:
Dial the number and press Save.
Custom speed dials
You can add functions to a list with personal speed dials.Access this list using the right display key.
Adding a speed dial:
1.) Press Shortcut.
2.) Scroll to Edit shortcut and press Select.
3.) Press Select, to add the function to the list of custom speed dials.
Using a speed dial:
1.) Press Shortcut.
2.) Scroll to the respective shortcut, then press Select.
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Dialling with line open
1.) Press 
to place the call.
2.) Dial the number.
3.) Press 
to end the call.
Dialling before picking up
1.) Dial the number.
2.) Press to place the call.
3.) To end the call press .
Speed dialling
• Press and hold one of the keys (0-9) for three seconds until the call is placed. (first, you have to assign a telephone number from the phone book to the key).
From the call list:
1.) Press the left side of the navigation key to open the call list.
2.) Scroll to the respective name or number and press .
From the phone book:
1.) Press Menu to access the main menu.
2.) Scroll to Phone book and press Select.
3.) Scroll to Find name and press Select.
4.) Search for the name you wish to call and press to connect the call.
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• When the handset rings press to answer the call.
Press Mute and the ring tone is muted.
Press Ignore to ignore a call.
After answering a call, press R. The call is now placed on hold.To continue the call, press R again.
Press R to initiate a new call during an active call.The first call is automatically placed on hold. Now, enter the number to call and wait approx. 5 seconds for the call to be connected. Press R again to return to the first call. The second call is now automatically placed on hold. This allows you to switch between calls as needed.
During a call, press the R key and dial the number to transfer to. Wait for the call to be connected and hang up with when you hear the dial tone. The call is now automatically transferred without being attended.
During a call, press the R key and dial the number to transfer to. Once you are connected and have announced the call being transferred, press the key to transfer the call.
• To switch to speaker during a call, press Speaker on.
• Press Speaker off, to turn it back off.
To mute the microphone during a call, press Micr. off (microphone off).
To cancel muting, press Micr. on (microphone on).
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Press Menu to open the main menu.
Scroll to Settings and press Select.
Scroll to Ring tone volume and press Select.
Set the desired volume with the left or right side of the navigation key.
Press Change, then Return.
Use Menu to access the main menu.
Scroll to Settings and press Select.
Scroll to Ring tone and press Select.
Scroll to the respective ring tone and press Change to play the selected ring tone.
Press Return.
Press Menu to open the main menu.
Scroll to Settings and press Select.
Scroll to Vibration alert and press Select.
Scroll to On or Off and press Change.
Press Return.
Press Menu to open the main menu.
Scroll to Phone book and press Select.
Scroll to Add name/no. and press Select.
Enter the name of the contact using the keys 2-9.
Scroll to Number and enter the telephone number (max.of 24 digits).
Press Save to store the name and telephone number.
Upon calling the mailbox, you have the following options:
| "0" – Mailbox options | |
| "1" To record an “unavailable” announcement | "4" To record a personal announcement |
| "2" To record a “busy” announcement | "5" To change the mailbox password |
| "3" To record the name | |
| The following applies to the recording of all announcements: | |
| "1" Accept | "*" Help |
| "2" Replay | "#" End |
| "3" Rerecord | |
| "1" – Play messages | |
| "3" Previous message | "8" Save message in a folder |
| "4" Repeat the current message | "*" Help or (during message playback) rewind |
| "5" Next message | "#" End or (during message playback) continue |
| "6" Delete the current message | |
| "7" Forward message to another mailbox | |
| "2" – Switch directory | |
| "3” Advanced options | "2" Return call |
| "1" Answer | "3" Additional information |
| Returning a call from voicemail: To return a call straight away after listening to a message, select “3” for Advanced options, then “2” for Return call. The telephone number is announced and the call connected. |
Call forwarding
You can configure various call forwarding scenarios. For this purpose you can use the call forwarding profiles.
Under the telephone menu you can only edit the default profle (catch all / always) to be found under the call forwarding profiles. You can edit the remaining call forwarding profiles via Ncontrol or via the administration portal. For more information, refer to the administration portal manual and the Ncontrol manual.
The following call forwarding options are available. You can activate or deactivate call forwardings via the telephone menu's call settings.
Permanent call forwarding (always)
All incoming calls will be forwarded directly to the predefined telephone number.
Forward if busy (busy)
New calls will be forwarded immediately, when coming in during an active call. This call forwarding option functions only, if the Call Waiting function is deactivated.
Delayed call forwarding (no answer)
Call forwarding condition: You do not answer the incoming call within a defined time period (timeout). The timeout can be set to 5, 10, 15 or 20 seconds. Where should the incoming call be forwarded after the specified time has elapsed? The caller receives a call waiting signal and is then forwarded to the defined destination.
If unavailable (not registered)
The option functions only if the end device is not registered to the telephone system:
When the Internet connection fails or there is no LAN connection.
and
If “call forwarding …if unavailable” is programmed for a direct extension (e.g. extension 123 - John Doe) and a caller calls the direct dial number for the extension directly, call forwarding applies. If the extension is a member of a queue or a group and the queue or group receives a call, call forwarding for the individual extension no longer applies! In general, the destination should always be an available destination number. I.e., make sure that no voicemail or announcement comes on.
Always depose
Always depose an available telephone number as target. Ensure that no voice mail or other announcement picks up automatically.
When disconnecting
When disconnecting the connection between the end device and the telephone system, it can take up to 60 seconds for the call forwarding to work. Once the end device is reconnected to the telephone system, it can take up to 60 seconds for it to register.
Call forwarding codes
Call forwardings can alternatively be activated through * codes:
| *10 | Activation of the call forwarding profile |
| *11 + destination | Permanent call forwarding to telephone number |
| **11 | Cancel permanent call forwarding |
| *12 + destination | If no answer after a specific time, delayed call forward to telephone number |
| **12 | Cancel delayed call forwarding |
| *13 + destination | If busy, forward to telephone number |
| **13 | Cancel call forwarding if busy |
| *14 + destination | Call forwarding if unavailable |
| **14 | Cancel call forwarding if unavailable |
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Registering multiple bases
When registering multiple bases, be sure to always do so separately. This makes it easier to register the handsets to the base. That is, if you would like to register 24 handsets for example, you must have 2 bases. First, take base 1 and 12 of the 24 handsets. First, register base 1, then the 12 handsets, one after the other, to the telephone system and the base as described above. Once you have registered all 12 handsets, please turn off the first base and repeat these steps for the second base. That is, now register base 2 and the remaining 12 handsets to the telephone system and the base.
This prevents transmission interference or problems with assigning the handsets.
Before assigning the handsets to the bases, you first have to register the bases and the individual handsets to the telephone system (see A. Initial Operation / 2. Adding an extension). You can then assign the handsets to the bases as described above.
This only applies fot the Spectralink IP DECT server 400.
The Spectralink Repeater extends the coverage of your Spectralink solution. While the Repeater does not increase the number of data traffic channels, it does provide for a greater physical spread of the channels and therefore, extends the range covered by the bases.
Where can you get help?
You can use various sources for help concerning your issues. Please use them in the order suggested here:
On voip-centrex.dfn.de you will find an overview of all documentation, downloads and portals as well as help pages and further information. | |||||||||
The home page of the service site contains various links to manuals, brief instructions, software downloads and templates. Please read these manuals thoroughly. They help you get the most out of your telephone system. | |||||||||
Support hotline for existing customers | Incident report for DFN customers:
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| Important information for the Service Desk
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Support hotline for test customers | As a test customer, the detailed information is available under https://voip-centrex.dfn.de/index.php?id=26621. |